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How to provide information about prices

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Do you offer trips, airline tickets, hotels, or vacations? You can design your online architecture in such a way that you ask the consumer right from the start to enter the dates and the number of people so that you are able to display a single total price straight away. This must be a price that includes all mandatory additional …

How to provide information about your business and offers

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Make sure that important information is clearly visible to consumers, for example by using striking colors and a clear font that is sufficiently large. …

Rules on the use of limited-availability notifications

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You may extend a special offer, for example because the product is not sold out yet when the offer period expires. In that case, you may keep the product on sale, but make sure that this will not become a habit or a permanent situation. After all, that would defeat the idea of a special …

Rules regarding the posting of reviews and recommendations

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Give consumers some time to be able to review a product properly. For example, do not ask for a review right after the customer’s order or payment, but rather wait until they have received the product and have had a chance to try …

Rules regarding the use of influencers

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Make sure that the ad’s target audience understands that the message is advertising. So adjust your message when targeting special target audiences such as children. …

Selling to consumers

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The ACM has a dedicated website for consumers: ACM ConsuWijzer. …

Verkoop aan consumenten

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De ACM heeft voor consumenten een speciale website: ACM ConsuWijzer. …

Selling package travel or linked travel arrangements

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Package travel and linked travel arrangements last at least 24 hours or consist of at least one night. And they consist of at least two of the following elements: Transport such as a flight or train journey A rental vehicle such as a car or motorcycle Accommodation such as a hotel room or apartment A tourist service such as a spa treatment, sports …

Pakketreis of gekoppeld reisarrangement verkopen

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Pakketreizen en gekoppelde reisarrangementen duren minimaal 24 uur, of bestaan uit minimaal 1 overnachting. En ze bestaan uit minimaal 2 van deze onderdelen: vervoer, zoals een vlucht of treinreis een huurvoertuig, zoals een auto of motor accommodatie, zoals een hotelkamer of appartement een toeristische dienst, zoals een wellnessbehandeling, …

Legal advice

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Explanation of the rules On our website, we explain the rules regarding competition, consumer protection, energy, telecom, postal services, and transport. These are the rules and regulations that ACM enforces. If the information is unclear or if you have any questions, please contact us . Are you a consumer, and do you have a problem regarding a …

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